Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. Surviving wasnt easy. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Eric Baker Founder. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Open our virtual assistant, click on "Contact You should not rely on any forward-looking statements. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. Our RSS feed includes all eBay news articles published on this website. In 2015, eBay enabled $82 billion of gross merchandise volume. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. It StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Terms of the deal are not being disclosed. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). This article was co-authored by wikiHow staff writer. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Thanks for your message we aim to get back to you within 24 hours. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Stubhub serves customers worldwide. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. The Company offers tickets for live sports, music, and theatre events. To subscribe, click on the button below and copy the URL into an RSS reader. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Check your order confirmation email for Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Joo Almeida D'Ea Head of Integration Office. Published and reprinted by permission of Houghton Mifflin Harcourt. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. In 2018 and 2019, eBay faced mounting pressure from shareholders. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. By using our site, you agree to our. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Restrictions apply. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. StubHub is an eBay company (EBAY). Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Pro tip: Each number appears to go to a different department. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. StubHub is an eBay company (NASDAQ: EBAY). Sign up for News Alerts to receive occasional emails about eBay corporate announcements. AtStubHub, our mission is simple: help fans find fun. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. In February of 2020, we sold StubHub for $4 billion. The Company offers tickets for live sports, music, and theatre events. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. We would be the company acquired, not the ones doing the acquiring. This article has been viewed 52,013 times. Corporate Phone Number: 1-415-222-8400. WebStubHub is an American ticket exchange and resale company. Evaluating all of these factors, I agreed to join the company. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking Does StubHub have live chat? We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. In this regard I was right; but major unforeseen risks would also unfold on my journey. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. Built In is the online community for startups and tech companies. Fax Number: 1 eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. WebNYC Flagship Office - Stubhub. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. WebStubhub, Inc. operates as an entertainment ticket agency. I ordered tickets but can't view them online even with the access code. 1412 Broadway, New York, 10018, USA. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Within nine months of my arrival at StubHub, thats exactly what happened. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. Field Operations and Last Minute Services. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. StubHub will refund your money if an event is cancelled or moved. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Being OK With Spectacular Failure. Every order is 100% guaranteed. They mention on their website that you should call their normal customer service number to ask about adding an event. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. Include your email address to get a message when this question is answered. Olivier Ropars Vice President & CMO. Its possible that someone with an identical problem has posted for help before. WebSend us a message. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. WebStubHub has 21 current employee profiles, including Founder Eric Baker. Thanks to all authors for creating a page that has been read 52,013 times. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Enjoying This Built In Excerpt? I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Will His AI Plans Be Any Different? Oscar Ferruz Director of Supply, Primary and Operations. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. Enjoying This Built In Excerpt? Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. The implications for my own role at StubHub were uncertain. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. At StubHub, our mission is simple: help fans find fun. The corporate office phone number is 415-222-8400. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Check out, All tip submissions are carefully reviewed before being published. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. Find contact information here. Arnaud Collin Global Head of Marketing. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. All Rights Reserved. Founded in 2,000 and with presence in over 40 StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to