Digital only subscriptions are also available. Go to tucson.com/subscribe or call 1-800-695-4492. Vacation Stop / Restart. When I got billed on my credit card I discovered that they did charge me for the missing newspaper. Be safe from hackers and unwanted bills. Reach out to Star Publishing Company - the company behind Arizona Daily Star directly: In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings". Redelivery is available in metro Tucson, but not in outlying areas. Depending on Ms. ******** banking institution it may take 5 to 7 Always get more of the story, breaking news and unlimited access to videos, photo galleries, databases of public documents, and more available on your desktop, mobile devices, and our mobile app. Processing costs include administrative resources, paper, envelopes, printing, postage and handling of payments. Who should I contact? Submitting a response indicates a willingness to work with customers to make things right. '&charset='+document.charset : (document.characterSet ? No. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. On Mondays (our busiest day), hold times have been up to hr. To subscribe to TV Weekly Magazine, consumers should visit www.iwantmytvmagazine.com/tucson or call TV Weekly Customer Service at 1-877-689-3818. Then I filled out a form on their website asking that my subscription be canceled and money they took from my credit card be refunded. In partnership with our advertisers, the publication is delivered to non-newspaper subscribers in select areas during the Thanksgiving holiday at no cost to the consumer. 4 complaints closed in the last 12 months. I called and was told someone would listen to the conversation to verify my story and call me back. Our finance department confirmed the Well guide you through the process. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Our websites are complicated pieces of interconnected software and our partners occasionally make changes to their systems that break functionality. Digital Access subscriptions, however, include access to our e-Newspaper, and can be viewed from anywhere. same comics and puzzles, and we do not have the option to return to the old Paper not delivered on several occasions, no rebate offer, no refund for undelivered papers. I replied explaining that I had cancelled already and was waiting for a refund. If I had known what the Star was going to do with the comic pages I would not have renewed my subscription for $1100.00. What time should I be receiving my paper? If your account is activated, your name will appear at the top right of tucson.com. Get up-to-the-minute news sent straight to your device. document.write (document.charset ? An exact digital replica of the printed edition, is available early morning. Papers piling up on your doorstep are a sign to burglars that nobody is home. When Im home I prefer the paper version but lately a lot of travel and love having the paper available with the original paper look . thanks for all your efforts to remain a viable important invaluable source of local national and world news . Some newspaper advertising inserts are "zoned," and only inserted in geographical areas the advertiser has selected. To link your subscription, please follow the directions below: Open our app that you purchased a subscription for. Vote for Star Local Media's Athlete of the Week; Click here to learn how to clear Tucson.com cookies for your web browser. $5.02 for the last payment he submitted. Interviews are conducted at 4061 W Costco Pl., Tucson, AZ 85741 (Across from Top Golf). if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); NO CALL BACK. The eNewspaper allows you to turn pages, save and download articles, solve puzzles, listen to articles read aloud, and more! We apologize for the miscommunication. Can I get that lower price? However, when there is no postal delivery, such as federally recognized holidays, your newspaper will be delivered the next day there is postal delivery available. } Ask a neighbor to check your porch periodically. Report Breaking News: 520-573-4101 or metro@tucson.com. What should I do? directly at (520) 573-4536, and we will accommodate the request. Payments are non-refundable, and there are no refunds or credits for the unused portion of a subscription that has been cancelled before the end of a billing cycle. If it doesnt, just email us at ateso@tucson.com and well find another way to provide you with the link. If you are using any Anti-Virus software / Firewall or Internet Protection Software (Ex: Norton, AVG) to see if they are blocking cookies or disabling javascript. document.write ("?zoneid=7&block=1&blockcampaign=1"); Home Delivery Customer Service All print subscriptions include Full Access to our online content. Holiday hours vary. This alerted my bank which put a freeze on my account and resulted in me closing that account for fraud activity. It didn't happen. Your credit card will be charged for the amount of the subscription. Why do I keep getting emails from the Star. * Please note we need 4 business days notice to process your vacation stop online. You can charge your Tucson Arizona Daily Star subscription on most major credit cards, such as MasterCard and Visa, although acceptance of American Express and Discover varies by newspaper. AZ News Today from The Arizona Republic After canceling your . Non-subscribers will have access to limited content. You can cancel at any time by calling Customer Service at 1-800-332-6733. You can print out puzzles and email stories to family and friends. Some content is designated for subscribers only. 520-214-1154 Report Breaking News: 520-573-4101 or metro@tucson.com, Executive EditorialEditorial, Opinion, Letters to the EditorGraphicsLa EstrellaPhotoSportsTucson & RegionTucson.com & Breaking NewsAdministration. Subscription FAQ - Arizona Daily Star If you purchased your subscription online, you set an email address and password when you completed your purchase. Get up-to-the-minute news sent straight to your device. I love that there are no ad banners or any other moving parts with this app. What happens if I dont Activate my account? if( Math.max(document.documentElement.clientWidth, window.innerWidth || 0) < 728 ){ //]]>--> her subscription and the trouble it caused. Customer service center hours are from 6am-6pm Monday-Friday, 6am-10am on Saturday and 7am-10am on Sundays. The Star raised its price for an online subscription 900% and I called to cancel the sub, three times, and each time I was assured that whomever I spoke to would cancel it. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Our Home Delivery Manager reached out to ***** ***** directly and We cover the issues that Southern Arizonans care about most. Choose the discount subscription option below that's best for you and save. Paper, ink, fuel, delivery fees, and other expenses incurred in producing our product increase over time, and these increased expenses must be partially passed along to our customers. If you no longer have access to the email address you used when you set up the account, please call Customer Service or chat online with an agent by clicking on the link below, or calling Customer Service (phone number and service hours are below). For information regarding what you are being charged, please visit, Premium Editions are an additional section of your newspaper with 12 to 20 full color pages of in-depth coverage of the topics that matter most to our subscribers. Arizona Daily Star is offering $500 sign on bonus for new contractors. Yes. Tucson Arizona Daily Star discount subscriptions are not available for every address. I got only a confirmation that they had received my complaint, and nothing more. Called again. I called again and complained. Complete the required steps. '&charset='+document.characterSet : '')); Temporary Stop / Start Paper | The Daily Courier | Prescott, AZ Always get more of the story, breaking news and unlimited access to videos, photo galleries, databases of public documents, and more available on your desktop, mobile devices, and our mobile app. document.write ("&loc=" + escape(window.location)); If you have any trouble activating your subscription, please e-mail circulation@tucson.com or call 1-800-695-4492. iOS and Android App Issues Your Essential Shopper is a FREE collection of local content, ads, savings opportunities, and up to $100 in valuable coupons. BBB is here to help. To Activate your subscription, go to tucson.com/activate and choose a password. Solve this equation: 19 x 4 =, , 101 E. Market St. Suite D Warrensburg, MO, 64093 'https://starjournalbanners.creativecirclemedia.com/www/delivery/ajs.php':'https://starjournalbanners.creativecirclemedia.com/www/delivery/ajs.php'); If you are still having trouble, email customer service at circulation@tucson.com. I got so tired of online news apps that gave me stories I didnt want and were full of annoying flashing and scrolling ads. Email a description of the issue to e-edition@tucson.com. 8/6/21 Charge to credit card for $59.38 for 7 day delivery service of The Arizona Daily Star (for September 2021) and subsequent charges of $59.62 on 9/8/21 and $58.40 on 10/6/21. document.write ("'><\/scr"+"ipt>");