Avoid at all costs. I called their 1-800 number and someone overseas took my message. Sandra Melody Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. First month - $650 Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Besides, the facilities provided by you are also impeccable. I would like you to please confirm the receipt of the letter and the cancellation. How to stop regus from harassing me? And, therefore continuing the membership is not possible anymore. This will surely increase the credibility of your complaint. Open the Amazon Prime cancellation page. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Hi Shannon, Your days must be used within the month they are allocated. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Head of Customer Services.
3 Things to Do When Terminating a Regus Contract - Regu Disgusting behaviour. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.
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Regus Reviews - 265 Reviews of Regus.com | Sitejabber From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. This answer was rated: . I havent been able to identify your account. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg
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She advised me to consult the Agreement, which I did. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. *T&Cs apply. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. Why? First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Best wishes, These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. they charged me twice and theyre being difficult.. please help. Work from a private office by the day or for 5, 10, or unlimited days a month. We appreciate your business. Hi Andrew, Im sorry you felt the need to escalate this. What Regus did: I have tried ending my service with Regus but they won't allow me to end. Unfortunately, on this occasion we were unable to provide it and for this we apologise. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. 2023 Trustpilot, Inc. All rights reserved. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. I tried a one-month subscription and it has been literally impossible to cancel. Interested in a product or service at this location? Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print.
PDF These General Terms and Conditions apply to Office/Co -Working - Regus So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. Hi Frank, Im sorry that you feel this way.
Regus Won't Let Me Cancel | FairShake Complaints Library Did yours get refunded? 0
Our dedicated teams work hard to help all customers but I can also help you have this resolved. You have been with us for several years and already experienced renewals. Account Number: [protected] Go to. How do you update your credit card details? And, as I am moving to another state, it won't be possible for me to continue with the same. If processed correctly online, we would not be able to ignore your requests. If we . If it has been longer than 30 days, please get in touch so we can investigate further. Yes. If you don't request the refund, they keep it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. 25% off. Hi Vladyslav, Global Customer Service at Regus. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. From,Hedy GreeneAp. Thank you, In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. I have been renting an office space at Regus in Kings Hill for over 12m now. I had a membership for over a year. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. Assistant Global Customer Service at Regus. Once they sell you something that will be the end of you being treated as a valued customer. GO LITERALLY ANYWHERE ELSE. Regus Luton have a very devious way to prevent full deposit return. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Have anyone walk away from regus hidden automatic renewal. Hi Hongxu, This was not pointed out to me when I signed up for my virtual office. Build an instant presence wherever you need to be, at prime business locations.
Community Sales Manager Job in Sherbrooke, QC at Regus When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. The opportunity. hb```a`` Restoration Fee - $290 ($3.50 per square foot) A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Assistant Global Customer Service at Regus. So, I don't think there won't be an issue with it. You can also choose a coworking or office membership for 5,10, or unlimited days a month. We apologize for any inconvenience caused. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. i made an account a day ago and i tried contacting them to cancel my account. Update: a big thanks to the Luton branch who actually decided to look into my account further. I look forward to receiving more information from you. Is calling them the only way to do this or is there a way to do it online or via the app? I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. We have a team of specialists available 24/7 to help you find the best solution for your business. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. Go to this page in your computer's web browser. 2.3. Global Customer Service at Regus. My membership number is XXX-0000-11111-0000. Regus is extremely recommended if you want to lose your hard earned money. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. Its important to think of the business you are trying to end your term without proper notification. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. endstream
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{Contact Details}. As a result, your current term will end on 31st December 2022. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Note- they are similar to Spirit Airlines. Lorraine Brule I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Oh yes. Our invoices are due on the payment date that is displayed on them. He shares his travels under, The dragonpass offer from Regis is still valid. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. This could be due to your account details needing to be updated. This is also very unfair as we are paying for an office that we are not using because of the heating. Copyright 2023 Community Evangelical Church. Wow, Hi Jane, hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. Customer service left me on hold until the company closed then hung up the phone. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Share your photos and videos with others to prove the truth of your words. Trustpilot is assessing this review in accordance with our flagging process. If you don't reply to that email you get locked into a contract. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. We appreciate your business. I look forward to receiving more information from you. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Read this thread and my post on what to do to defend yourself Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. All agreements end on the last day of a calendar month. This should not come as a surprise to any customer. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. I cannot wait to advise every person that I can against engaging with this organization. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. Lorraine Brule We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. Best wishes, Global Customer Service at Regus. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. Coffee/Tea - $35 per month You're going to be billed for an entire year. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. With office and coworking membership, can I keep using the same private office for consecutive days? Access our extensive global network of business lounges, coworking areas, or office spaces.
Read Customer Service Reviews of www.regus.co.uk - Trustpilot **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Cookies Policy They would not remove the items that I didn't want. its auto renewed. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. Regus membership gives you access to workspace in thousands of locations around the world. It then states that you must provide this written notice at least three months before that end date. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. She said it reverts to a month-to-month, but to review the Membership Agreement. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel As you did not process this correctly, the agreement continued an additional month. Frustrated I shut down the second account as well. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Doing so will take you to a sign-in page.
And they do not have to provide any notice to you at all. I highly recommend Regus for your professional work. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Best regards, Best, Lorraine Brule Global Customer Service at Regus 205 0 obj
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Are there other similar companies to regus that are less expensive or better? Book on the day or in advance via the app. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Offer expires 08/31/2014. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. Requesting your refund is easy. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. Yes. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. Platinum membership includes access to an office. This company responds to reviews on average within 3 days. Required fields are marked *. We have a team of specialists available 24/7 to help you find the best solution for your business. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. Does your user agreement specify proper reasons to cancel? Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy.
how to cancel regus membership/account? : r/smallbusiness - reddit If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Service 110 Value 107 Shipping 48 We offer a number of different membership options. I hope youll continue to serve more and more people and make their life happy and prosperous. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. It is just because of the nature of my job. please give me my refund. I had an error with their billing department which was 100% their fault. Thanks again for your comments which help us improve. I look forward to receiving more information from you. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. you pay $100 for membership for your first five months. We use dedicated people and clever technology to safeguard our platform. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. Office staff are always friendly. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. How easy is it to get a hold of customer service at regus? I refused to pay for a service that their system just added to my account until this issue was resolved.
Regus May Let You Out of Your Contract If You Have Miss Hi Mike, Im sorry if you felt the need to escalate this. And that`s why I decided to write this post because. Lorraine Brule At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I understand that youre disappointed. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. Just drop in to a location of your choice whenever you need a place to work. This is held for seven days only as a fraud-prevention measure. This was the most frustrating service that I ever experienced. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Looking forward to getting your confirmation receipt. Shut it down because I didn't need it anymore. I understand and appreciate that youre disappointed, and would really like to help. I am sorry if you feel this way. Kind regards, its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Lorraine Brule People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Michelle Spire Michelle Spire So, I would like to request you to cancel my membership with you kindly. Press question mark to learn the rest of the keyboard shortcuts. Fully equipped spaces for gatherings of any size. You will not be able to engage with anyone capable of resolving dispute or concerns. Updated. Were sorry you had this experience and would love to help. This place are the worst of the worst. Guests are not included, so anyone entering with you will be charged US$31 per person. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Deplorable behavior by Dr. Carrie Jaffe. Your language and other settings can be amended through your online account i. E., myregus.com. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Move out, and move on. Comfortable, professional environments. Its an automated process. Yes DragonPass also sells lounge entry direct without the need for a membership.