item not as described ebay return shipping

Return Claim "Not As Described"? What Do You Do? - eBay EBay gives you the opportunity to add 12 photos to your listing. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Tip Covers your purchase price plus original shipping on virtually all items. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Refund the buyer, the buyer keeps the item. So the buyer gets 6.50 from eBay. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). But they don't have to disrupt your businessor your profits. Returns cannot be closed at the request of a seller. 01-08-2020 The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Why was my refund less than the amount I paid? eBay Exporter of the Year was a great success! It shouldnt be like this, I know. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. The eBay Money Back Guarantee is not a product warranty. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Holiday shipping is now in full swing, check out these helpful shipping tips! A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. This is a good option for low-value items. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Something went wrong. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Ready to start making a good side income from flipping? Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. In such cases, the responsibility for the costs of the return is according to the sellers policy. You can also find more information in our full article below. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. Always, always be nice! If you havent received an item, we usually refund your money immediately via PayPal. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. We guarantee that you will get the item you ordered or get your money back. You can still close it if things are resolved. Pokemon Cards HUGE 1999 WOTC Collection Base Jungle & Fossil Complete Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Keep in mind that some returns can remain open for up to 35 business days. If you choose to use your own carrier, we recommend using a tracked service. If the seller is responsible for return shipping, its important that they cover the costs. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. Disclaimer. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Required fields are marked *. Get in the habit of getting information from your buyer for reasons they are returning. Return an item for a refund | eBay If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Some business equipment categories that may be covered by the. You can choose whether to accept returns if a buyer changes their mind about a purchase. When I have photographs of how I shipped my item, I will have those as proof. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. Whether you need to accept the return depends on their reason for opening the return. You dont need a special printer or self-adhesive labels when printing return shipping labels. Were not perfect and we can make mistakes. Here's how to print an eBay return shipping label: Go to Purchase history . Its to protect myself from the buyer! In most cases this is true. So what happens if your eBay item is not as described? You accept returns in your policy, and the buyer changed their mind about a purchase. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. Youll hear from us within 48 hours. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. After all, I paid for the insurance right? After contacting the seller, it's up to you whether you want eBay to step in. Then and only then you give a refund for the item. In this case you can: Refund the buyer and get the item back. Make sure you know what you can ship and what you cant to avoid delays and fines. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. You don't accept returns in your policy, and the buyer changed their mind about a purchase. This was one of those times I was pretty happy I had taken photographs while I was packing it. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. The best option for you is to send a Return label, at your expense. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. Select the percent you want to deduct from the refund amount. There are several ways you can send an item back to the seller. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Tip If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. and another item where the item returned was not the part I sent. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Help for buyers and sellers. Refund the buyer, the buyer keeps the item. Open a case and try to work things out with the seller. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. If we're asked to step in to help, we may ask the buyer to return the item to you. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! In some cases, your response options may differ. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Depending on your return policy, this may or may not include the original shipping cost. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. You can even notate it in your description when you list anything that might be wrong with the item. Ebay Seller Refund for Ebay Product Not as Described Issue If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Offer customers 30 day refund policy because EBay is always going to side with customers. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. See how to check the status of your return. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! I'd really like another option. You can also open your Returns dashboard and select View return details from beside the item. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. If you havent received an item, we usually refund your money immediately via PayPal. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Many eBay sellers accept returns if you've changed your mind. Purchase shipping insurance for your items Its well worth the money! By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". - edited Is there anything you can do? If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Buyer pays for return postage: . The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Youll need to ship the item back before the date stated in this email. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. Carefully check the returned item before issuing a refund. Here is a box that was shipped with FedEx. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Not to do partial returns In the rare instance, this can happen. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. The buyer is responsible for return postage costs. I have reported the buyers, but I still have all 12 returns counting against me. Take good photos with good lighting from every angle. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read Let the seller know how they can help resolve the problem. What does the eBay Money Back Guarantee cover? The seller covers the cost of the return. There are two categories of return requests from customers: 1. Your email address will not be published. I have been selling on eBay for 23 years and I do not accept returns and never have. This will get them to move the decision in my favor and pay out the damage coverage. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Please read the rules 3. eBay will review your case and get back to you within 48 hours. I try to get them to give me the reason for the return. Make a point to take action on your listings to avoid unwanted returns. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. Tip If the item is returned used or damaged, you may qualify to issue a partial refund. Youll hear from us within 48 hours. where! If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. After contacting the seller, it's up to you whether you want eBay to step in. You do not have to offer returns or refunds on your items either. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. You do not have to be in a hurry when you receive the item to refund them. Send you a message The seller may ask you for some more details about your return request. - edited If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. If you want the items back before refunding, I'd accept the return and send them a shipping label. Returns happen. Select your reason for the return and enter a comment about why you're returning it. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. 2. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Something went wrong. If you know me, you know Im not one of those people. Good luck! We'll review your case and contact you within 48 hours. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Accept the return:The buyer will send the item back to you for a full refund. Something went wrong. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Check out how to file a damage claim with FedEx if your item gets damaged. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. View cart for details. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. 17 votes, 21 comments. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Check out this video to understand how dimensional weight is measured when shipping. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. You have 3 business days to respond to the request and resolve the buyer's issue. I also had a listing that was marked as parts only returned as defective? What does the eBay Money Back Guarantee cover? He tried to re-tie it down with new straps and put in a request for a refund. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. Escalate to eBay if you don't reach a resolution within 3 business days. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Take great pictures! The condition of the returned item is important, so repack it carefully. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. 01-08-2020 Thats the great thing about implementing these tips. You'll also be responsible for covering return shipping costs. See our page on. What Do You Do? When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Take a front, back, side, and inside view of your item. In this case, I just try to do damage control. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. It covers purchases paid with PayPal and most other electronic payment methods. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. It's popular to hate on eBay "Not As Described" Return policy - reddit You can't deduct the original shipping cost from any refund amount. NOTICE: 3D glasses are all different and must have a compatible TV set to work. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Offering a return of an item is always my last resort and honestly it is very rare. Do you have to accept returns to sell on eBay? Since last Fall, a Top Rated Seller does not need proof. Copyright 1995-2023 eBay Inc. All Rights Reserved. If your item hasnt arrived, or isnt as described,let the seller know. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Being faced with a return request can be very intimidating. There is a big reason for this. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. This will help make you a top seller and keep money in your pocket! You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Say something like: There is a scratch on the back, please see photo #9 for details. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Enter the amount you wish to offer the buyer. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Item not as described but seller refuses to refund - eBay By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Solved: How to deal with "Item not as described" returns t - The When a buyer opens a Not As Described case, the sellers options are few. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. We've outlined your response optionsbelow. Your email address will not be published. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item.