We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. It was not listed "AS IS" so I expect all parts to come with it. I ordered Thanksgiving dishes first week in September. Arhaus Furniture collections are for the entire home. Can I pick up my merchandise at my local store? The pillows are easy to wipe down too. I chose new ones. ! The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. You have helped in making my condo more of a home! With a 7-page contract. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Insane. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. I have no issues with the quality of the furniture. I couldn't be more pleased with this purchase! The customer service has been extremely poor, had I not called no one would have followed up. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. How am I supposed to do that myself? The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! Say what? Should you notice an inconsistency, please contact Arhaus. We have since been back to order additional items. 68. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Merchandise in our warehouse cannot be held more than 90 days. She took us to the second floor and when I got off the elevator I saw it immediately. I emphatically recommend that you shop elsewhere. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. Arhaus is a handcrafted furniture brand that was founded in 1986. To be added to our postal or email mailing list, sign up here. Love the furniture but pretty bad customer service. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. They sure asked me to pay for the furniture right away. She kept in contact to see how we liked our products. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. Top flight experience over here. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? All Reviews Positive Reviews Constructive Reviews What can this brand most improve? Thank you, Arhaus, and the great sales, delivery and customer services teams. It goes against our guidelines to offer incentives for reviews. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. This is a follow up to my September 27, 2022 review. Arhaus custom I'm being passed from employee to employee who have no idea what's going on. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Additional information about Delivery & Shipping. I agree with all of the 1-star comments. They said "we rarely get delays." Here are 8 tips for writing great reviews. After visiting nearly every furniture store in San Diego we stopped by Arhaus. We are extremely happy with the items we purchased -- top quality and beautiful style. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! The sales manager, Linda treated me like I was the one at fault. Start with a fabric or finish swatch to ensure the perfect choice. Loved working with Etta and Chris. Poor customer service. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. They have gorgeous unique quality pieces at affordable prices. For the entire four-story shore house. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. It has beautiful furniture. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. Definitely will be back. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). If you don't expect any customer service go to this store. Daniel Mar has a great eye for color and space. So the took them back and reordered the two chairs. The delivery process was painful and required baby sitting. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. The delivery men were gracious and the communications were thorough. The package is sitting in the lobby of my building and its become an eye sore. I do and I don't like this place. No follow through yet again. I called to check on the order since we are entering the second week of April. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Looking forward to replacing our coaches next. I have spent way too much money at Arhaus over the years to be treated so poorly. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. No problem -- they were sending a new cover. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. 30 days: Bedding must be returned unused in the original product packaging. Do you ship to Canada or other international destinations? Does someone need to be home to accept my delivery? It was also replaced and the 3rd one also had an off color board. They were delivered yesterday, and three out of the six had scratch marks on the legs. What if my item(s) does not look like what I saw in the store or online? About. 70. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. I love my beautiful, charming, cottagy apartment thanks to Arhaus. With a keen eye for details, love for . The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Customer service's response was that normal wear is not covered. They arrive twice in the wrong color. The day one mission was to make furniture sustainable, both environmentally and in product quality. We bought large amounts of furniture from Arhous. Request your free catalog. This rating has decreased by -10% over the last 12 months. My chairs also came in less than 1 week in perfect condition! My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. This was my first and last Arhaus experience. Arhaus' customer service is definitely lacking. I tried several times to order them, each time being told that I would definitely get my chairs. Yes, all pricing is consistent in stores, in the catalog, and online. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. 2023 Trustpilot, Inc. All rights reserved. The invoice is very misleading. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Walking around aimlessly Tricia came to the rescue. The furniture and accessories really fits with our collective tastes. Coffee table arrived after extended wait with large black streaks all over it. The covers are easy to use and help me make this furniture last forever. My interior designer Tricia, was amazing to work with. I love this store! Own projects from concepting to delivery of final product. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Known for their sleek online experience and modern styles, they also have 71 locations across the US. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. I was only refunded for one of the two boxes. This is not something that I would have expected from a $3000 dining table. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. There is no question that their furniture is beautiful and current. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. Arhaus is a handcrafted furniture brand that was founded in 1986. I cannot thank Kat and Michael enough. Tricia one of the design consultants came to my home and helped me plan my buy. Andrea and Chris are amazing. This chandelier was stunning but I knew it would be a fortune, but I was wrong. We had one rip in a couch and placed our request for repair in January. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. They are liars, don't live up to their commitments, and are rude. Very punctual and efficient. Sat, Mar 23, 2013 : 4:55 a.m. The deliveries went smoothly and my purchases arrived quickly. Love the pieces and well have them for a long time! I want to escalate past the store manager, but they will not provide a contact. We will definitely be repeat customers. You can make them your self quicker and for half the price. Yes. The follow up service is just as slow. We tried every possible method to inflate without, and it just. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Can I request delivery on a Saturday or Sunday? Can I request delivery on a Saturday or Sunday? Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. Clearance Items (marked Last Chance! Had to wait almost 2 month for a chairs and drawers. Who is looking at this furniture before it goes out for delivery? they should focus and lean more about the customer service. This site's sole purpose is to help you make the decision faster and with more peace of mind. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. The cons: High prices. Each one was a recording to hang up and go online for more help. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. If you are looking to work with anyone, we recommend working with David for sure. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. Excited for the sectional and living room pieces! The retail prive was around $6,000. Please contact Arhaus for details. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Very poor customer service. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. They are a publicly traded company of over 2 billion dollars. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. I have contacted customer support to get a refund for the other half of my returned order. I went to Arhaus looking at specific dining chairs I was interested in. Date of experience: 08 October 2022 Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. We picked the furniture, then we picked the material. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. If you use one of these and buy something, Slumber Search may make a small amount of money. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. Please have your order number available so that we may assist you more quickly. The package arrived in two boxes. This stuff happens! If it's your first time visiting this sign in page, you'll need to create a new account to continue. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. I have called, many times. Guess im out $250. A 10% restocking fee will be applied. "We Are Very Disappointed with Arhaus quality and customer service. Would definately recommend the store and their delivery again! the perfect rug and dining chairs as floor samples. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Debra Cleare helped us with bedroom furniture, accessories and tables. The pros: Delightful, handcrafted rugs that can enhance the style of your space. I ordered my furniture in February of 2022. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. Resolution went from November to December to you guessed it January. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. Your experience can help others make better choices. This order arrived yesterday, 7/18/14. Can I purchase or redeem an Arhaus Gift Card online? I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. Made to your specifications and submitted for production at the time of your order. The showroom is clean and beautifully furnished. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. The furniture is beautiful, current and they have unique things . The delivery was on time and the associates were extremely professional. Can I return an item to a store location? They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Overall I am I giving this a 4 star because of Tricia. What a beautiful store! . I was thrilled with my order of outdoor patio furniture from Arhaus. How much does Arhaus Furniture - Customer Service in the United States pay? Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. He's the complete opposite. We also purchased 6 leather:tacked dining chairs recently. All quality and service has been phenomenal. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. A The phone number for Arhaus is: (913) 663-0250. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. So we have one and they are still in the process of getting me the replacement for the broken chair. Anyone can write a Trustpilot review. After the third time, the concierge suggested that I return the chairs and chose new ones. Highly recommend Arhaus as a very good store with beautiful merchandise. Love my Pearson Gallery bedroom set. He offered different seating options to match the table within our budget. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. I had to post a review for Arhaus in University Towne Center, La Jolla. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. The new Arhaus store in Colorado Springs is horrible. He was super friendly and helpful. Do I need to create an account to order online? Thank you. First, the stain (whatever it was) would have gone into the cushion as well. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. This was to be a birthday gift and I have this junk. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. 11 reviews of Arhaus "LOVE THIS STORE. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. Beautiful furniture at shocking prices. I love my new couch and the great customer service that accompanied it. I'm giving this 3 stars because I had both good and bad experiences in this store. The couch bent in the middle and was closer to the floor than the ends. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Michael has also been very helpful as well. Great furniture and sales people. They have a huge selection of their furniture and are more than willing to help you every step of the way. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. The salesperson said she had reserved them for me. Im gonna file a complaint with the attorney generals office. Thank you Tracy. It's perfect for our Great room. NO. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Is Arhaus an environmentally conscious company? Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. Please see our Measuring for Furniture Delivery guidelines. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered?