Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Can I pick up my tickets instead of having them shipped? In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 2.6 Pricing Formats. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Invalid tickets are defined as anything where buyers are refused entry. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 5.4 Making Adjustments. On my account it says that customer support is no longer possible as I have been refunded (see photo attached) Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. 6.5 Tax Indemnity. 6.2 Waiver of Consequential Damages; Liability Limit. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. 2.1 Requirements. During this time, the Site will be temporarily unavailable. - The horrible price that I was charged for hockey tickets. 0. Try arrived at 12.37 pm through proof of postage. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Why can't I see my order or sale in my account? Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Copyright (c) 2006-2023, viagogo AG. hempcrete australia cost viagogo charge for cancelling sale. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 2.3 Username and Password. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. By Posted cordelia movie spoilers In the term oxidizing means whmis. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. I entered the incorrect email when registering, how do I change it? We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. by Ethan More 2 months ago. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. Hi i am very annoyed and feel very let down by your team. Welcome to viagogo's online ticket exchange (the "Site"). Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. What is the viagogo complaint handling process? we are looking into it, had to call back again to be told still looking into it ! If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. We will also add sales or value added tax on our fees as applicable. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Claim it and get a lot of features. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. We will also add sales or value added tax on our fees as applicable. Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. I have repeatedly been ignored. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Can I buy tickets that are personalised with someone else's name on them? Tickets came for 25/6/17. By using our Site, You agree to accept this Agreement. 5.2 Violations, Termination and Suspension. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. I'm Travelling - where and when will I receive my tickets? You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. Takes a few years for people to realise they are dodgy. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. You will need a username and password to access the Site and use the Services. We often link to other websites, but we can't be responsible for their content. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. 1.2 Ticketing Exchange. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. How do I find tickets I've already downloaded? I would definitely question it but I think you don't have much of a leg to stand on. [protected]@outlook.com Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. When I first saw the tickets on your site the price given for these were30 so 60 for two. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Editor, Marcus Herbert. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Additional information can be found in our FAQs and on the ticket details pages. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. ; . We may also first deduct any amount you owe us from any amount we owe you. This is unacceptable practice and I will pursue this constantly until resolved. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. viagogo charge for cancelling sale. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! All sales and bids are final. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. The ticket was sold as 150 capacity, Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. PREAMBLE We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. I have had to change my shifts and take unpaid leave in order to attend this show and I am not happy with the outcome. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. So why is it my responsibility that the buyer must go to the event having bought the tickets? Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. I wouldn't think it could be that improbable to query this as they have all the data available for them. Hannah Goodbody. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Please note this does not include any sales or value added tax that may be payable on viagogos fees. They STILL are not active. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". We will also add VAT on our fees as applicable. Search. I have contacted Customer Support as your website states 100% guaranteed tickets! I want to raise this as an official complaint as trying to resolve this previously has simply not worked Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 1.4 Modification. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 6.5 Tax Indemnity. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Please help! 6.6 No Agency. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ Sellers: once your tickets have sold, viagogo charges a service fee. 13th June 2017 - email received to say I was being refunded In its FAQ for Can I cancel my sale? 3.4 Indemnity. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip There are still plenty of tickets available on the official site. If you have any further enquiries please visit our help centre. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 2.10 Collecting Payment. You may only use the Services if You can legally enter into and form binding contracts. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. shawn mendes tickets order no [protected]. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. 2.6 Making an Offer. You consent to the exclusive personal jurisdiction and venue of Swiss courts. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. This complaint was posted by a verified customer. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. 2.14 Substituted Seat Locations. This is so we can promote the sale of tickets and items that You list for sale. How do I change the email address on my account? Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 6.9 Change or Suspension of Site. 4.3 Sellers Shall Not Include Promotional Material with Tickets. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Excessive pricing, bad communication & despicable customer service and still no tickets! 5.2 Violations, Termination and Suspension. I confirmed the sale and wanted to ship the tickets over. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. How Is Technology Changing How We Treat avarey947? PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 16 interesting facts about mozart; chi st joseph medical records. 2.14 Ticket Information. We take no responsibility for such issues. I demand to speak to a manger or someone in charge immediately viagogo charge for cancelling sale. Why is the price printed on the ticket different to what I paid? Search for the event that you would like to sell tickets for. This is so we can promote the sale of tickets and items that You list for sale. I don't know if I need to talk. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. 2.13 Seller Payment. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). We often link to other websites, but we can't be responsible for their content. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 7.1 Ownership of Intellectual Property. 5.3 Disclosure of Information. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. We take no responsibility for such issues. "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. When listing seated tickets, all tickets in the same listing must be consecutive seats. This was a missold ticket, not at all factual to the concert. 6.8 All Sales are Final. If you can't find your event, you can tell us about it here and we'll add it to our website Please wait for me to edit this post before posting please false representation/ unethical behaviour. Such notice shall be deemed given one business day after the email is sent. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. Jason Ridout, Listing number [protected] No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 2.8 Payment Authorisation. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. In this instance we will hold the sum of AUD133.20 from your future sales payments. Please note this does not include any VAT that may be payable on fees We are required to pay. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. money was still taken out! The revised version of this Agreement is automatically effective after it is initially posted on the Site. We may investigate complaints and violations of our policies. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 3.3 Laws and Regulations. Should I actually pay for this? A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; viagogo charge for cancelling sale. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. 5.1 Investigations. Can I buy tickets that are personalised with someone else's name on them? I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. viagogo charge for cancelling sale. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo.