StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Whenever that might be. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. StubHub will offer refunds for canceled events but not postponed events. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Kimmel says, legally, companies cant just change the rules due to COVID-19. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Receive a full refund of your purchase 2. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. If an event is rescheduled or postponed, your ticket will be good for the new date. Select the ticket group you'd like to sell. As if the cancellation of sporting events and concerts wasn't enough. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Emily Walsh. 3. That guarantee is a promise you'll get your money back. Its not acceptable, he said, explaining what to write. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Now, the company is the subject of two class action lawsuits Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Gambling problem? Request to speak to a Vivid Seats agent. We will process the refund to your original payment method within 5 days. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. And StubHubs award-winning customer service is on standby to help with any issues or concerns. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Date of experience: 20 January 2023. But StubHub simply cant afford to play the role of banker. Dial 833-228-5143. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. Daphne, AL 36527 Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. All rights reserved. February 16, 2021 March 13, 2020 by Brett Goldberg. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Overall, the website has very good customer service & refund policy. NO MORE REFUNDS. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. If these are not available, you will likely get a full refund. You can also follow WPXI on Facebook and Twitter. 2023 Fortune Media IP Limited. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. But, unfortunately, most are canceled for now due to the coronavirus. After a canceled event, StubHub charges the seller for the amount collected. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Wheres that guaranteed refund? SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. 2. Read more about event statuses. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Only 120% coupon? * 21+ (19+ CA-ONT) (18+ NH/WY). Always cover coughs or sneezes with a tissue or sleeve. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. More: Stay up to date on all of MLives coronavirus coverage. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Postponed events may not be eligible for refunds. Its important to know your consumer rights when you ask for a refund. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. But why is insulin so expensive in the first place? I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. 21, et. In the past, cancellation prompted a full refund from the online ticket broker. StubHub owed him $111.36. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Receive a coupon for 120 percent of your original purchase*. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Your email address will not be published. 8 Feb 2023. Thats everything that we can tell you about StubHubs returns and refunds policy! Attn: Litigation Department Kimmel believes the case will be resolved within the next 12 months in favor of consumers. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. We rely on your financial support to keep making that possible. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. Cookie Settings/Do Not Sell My Personal Information. . The credits are valid through the end of 2022. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. His attorneys did not immediately return emails. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. By choosing I Accept, you consent to our use of cookies and other tracking technologies. And for that, the law is on your side. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. We'll email you when an event is canceled. Viagogo, a tickets marketplace, bought StubHub in February 2020. Otherwise you will receive a voucher for 120% of your purchase price. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. 8, Ch. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet.
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