splashtop mouse not working

Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. It usually happens when I go back to the RDP session from my local computer. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. "Now hopefully you understand why i said 'can you use VNC? Running remote support sessions from a web browser isnt supported. You can remotely control the computer, open files, and more using the iOS touch based interface. This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. connect with Splashtop, you should Not log to the windows login of the Console So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. Splashtop wired xdisplay not working is a very common issue for Android OS users. Solution 6. It is so frustrating when it disappears . Operating system not responding. The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). Today I finally had time to google wtf made the cursor disappear. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. As long as you do NOT log into the Windows Solution 2: Relaunch Elements Organizer Close Elements Organizer. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. was IRRELEVANT to this specific issue. Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. See all Splashtop remote access and remote support solutions. This is the contextual mouse cursor. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. Reconnect the mouse. Copyright 2023 Splashtop Inc. All rights reserved. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. No. (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). Copyright 2023 Splashtop Inc. All rights reserved. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. With Remote Desktop as a published Citrix app, though, its been grating. Im using Windows 11. Holding down a click is like holding your finger down on the device screen. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. Id definitely like to hear of a permanent solution to this as its damn annoying. I hope that it will be a "moo point" by then anyway. After LastPass's breaches, my boss is looking into trying an on-prem password manager. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. Thanks for the easy fix. Its possible to use Splashtop and RDP together, but as you Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. Go to your Splashtop web consoleto manage your account. Click " Apply " and then " OK ." Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." I reinstalled the driver etc. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. Please note: This may reposition your desktop icons. I did not need ANY other steps to prove that. I realized I messed up when I went to rejoin the domain Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. The Splashtop onscreen prompts show the 3 steps. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? After LastPass's breaches, my boss is looking into trying an on-prem password manager. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. 4. Mouse pointer disappearing when using splashtop for extended display. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? Welcome to the Snap! Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. Think this help any others like me. This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). When youre done with the session, just click the End session button at the left of the footer toolbar. Thanks! After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. 1 Comment actions 0 Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . If so, you may need to enable an HID emulator. Run FlexiHub on the virtual desktop, and login. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. Splashtop recently released update versions. ", which is completely unrelated to Splashtop's issue. GoToMyPC. I thank God everyday you were born. Hit the monitor icon on the Splashtop ribbon. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. On my way to go nuts during a technical emergency during the crismas. What are some of the best ones? Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. To continue this discussion, please ask a new question. The user goes to the web page and downloads and runs the app. I only can click the "(Console) - Connected" session. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Connect to the target computer. Haha, you get the award for the most enthusiastic reply posted on my blog. The Current Sessions list shows you currently running sessions under your account. With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Gregg, sorry to hear the issues. I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. Thanks a lot There were many other solutions on net, but yours was perfect. 3D mouse working remote. Tap to run the Splashtop Business app on your device (in this case an iPad). To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. It's 100% irrelevant to getting the Exchange issue fixed.". So, can any other Splashtop users verify that this scenario works? Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Seem like what you have done in the video is exactly as described. Keep pressing and holding for up to 10 seconds (until the device turns off). For example, you can set the right click to be the home button. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. We all make mistakes like YOU did. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". You need to hear this. If this still doesnt work, try running an older version of the app. Splashtop did sometimes have a slight lag when screen . If youre already familiar with the iOS interface, then this should be very easy to pick up. Our team reviewed the video. Most often, users will receive a black screen upon opening the app. Users will find the taskbar located at the bottom of the office computer. Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. You can do this by disconnecting the mouse from the USB port and plugging it back in. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. OMG! If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. Automatically blank the remote screen when connected. Search apps & features in the start menu and open it. Addicted to coffee. Change), You are commenting using your Facebook account. Yes No AM ambercalm Replied on October 4, 2016 My tablet and computer are on the same local network. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. Thanks. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. Now, when Windows is loading with the spinning dot on the display, press and hold the power. It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Brilliant! Thanks Gregg. (Mine shows disabled if I use the function key to disable it- surprise..:)) You just don't get it. someone logs in with RDP remotely, the console session will get logged out, and Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. Then via the Browse button below select the cursor file beam_r.cur. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Solution 1. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. Vincent (the first responding tech have this same information?Why did AnyViewer is a safe and reliable remote access software for Windows. Learn how your comment data is processed. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Wait for Windows to detect the mouse again once the installation is complete. Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. Sometimes an error message will appear, and sometimes it wont. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. Below weve provided several ways to resolve Splashtop connection issues. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. See if you are still experiencing a problem. response? Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. I'm excited to be here, and hope to be able to contribute. 3. 5. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Interesting, I havent seen this behavior. By continuing to use this site, you agree to our cookie policy. 2) Select your language preferences, and click Next. You were WRONG. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. Launch the app on your PC and choose " iOS " and then " USB ". It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. Splashtop Personal app introduction; Hot Topics. Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. Expand the virtual display to a full screen mode. Enter your email address to follow this blog and receive notifications of new posts by email. Your mouse should now be connected! Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. Do the cursor settings go back to the original settings? Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . Security Choice of whether to request permission from the user when someone tries to connect. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. Chief Technology Officer at OnePlace Solutions. (since I got my Surface Pro 4). 0 "Cant you just use VNC or something similar?" If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Look for the "+" SOS icon when you start the app and tap it. Launch the file manager from the control bar. The purpose of this function is to prevent other people from accessing the connected host remote computer. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. Hope this helps someone else besides me, who likes the original white cursor scheme. Just open the Splashtop Streamer and choose Install Printer Driver. Request permission to connect to the user's computer. Simply locate the device you need from the list, and click the Connect button beside the device's name. At least that almost makes it possible to use the system. Thank you so much for having rescued my life. Is there a way i can do that please help. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. RDP is NOT open to the Internet in general). (It does tend to disappear after watching a movie online.) you saved my life i was so frustrated editing documents. Fixed Windows 10 Remote Desktop mouse issue. Is there a bug report with microsoft we can upvote to get this fixed? After downloading . Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. This topic has been locked by an administrator and is no longer open for commenting. USEFUL. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. Your daily dose of tech news, in brief. Choose Uninstall. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. I'm a freelance writer specializing in technical communication. I decided to let MS install the 22H2 build. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. You need to hear this. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live.

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